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  North American retailers underperforming in customer service through electronic channels
 
  A customer service call for action - UK retailers underperforming in customer service through electronic channels
 
eGain in the newseGain in the news
TMCnet: Gartner Positions eGain in Leaders Quadrant of the 2008 eService Suites Magic Quadrant
destinationCRM: Companies Catch the Customer Experience Wave
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eGain helps organizations transform their traditional call centers into
multichannel customer interaction hubs. eGain Service™ is the industry's most
innovative and complete software suite for multichannel customer service and knowledge management.
An eGain-powered customer interaction hub will help you:
Enhance customer experience,
acquisition, and retention
Improve contact center agent productivity
Increase self-service adoption through multi-modal web self-service
Increase revenue through upsell and cross-sell at the point of service 
Ensure compliance and security in customer interactions
Reduce unwarranted field visits, product returns, and associated costs


 
   
Cisco OEM Announcement
eGain announces OEM agreement to support Cisco Unified Contact Center offerings
Case study
Virgin mobile
"In the increasingly complex world of mobile phones, our agents are more confident in answering customers' inquiries. In turn they provide better service to our customers."
Featured white papers
7 innovations to reinvent phone customer service
The Only Captive Revenue Generation Opportunity Left for Contact Centers: What It is and How to Exploit It
5 Contact Center Megatrends and How to Ride Them: The Contact Center Executive’s Guide to Career Success in Turbulent Times
More white papers
 
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